Business Communication: In Person, In Print, Online (10th Edition)

Chapter 1

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Individual X's communication skills, both oral and... more

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Verbal BarriersUse of jargon.Inadequate vocabulary... more

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In communication, feelings have a significant role... more

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Generally, personal, face-to-face communication ... more

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The need for the communication is to clarify the ... more

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Student X's strengths are clarity of expression, ... more

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The story picked for discussion is the cyclonic ... more

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The news story about the cyclonic storm is ... more

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      Organization Chart with three levels of ... more

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Information received over the company's grapevine:... more

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Verbal BarriersThe boss's misunderstanding of the ... more

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Verbal BarriersMisinterpretation of the sales ... more

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Verbal BarriersUse of jargon. The men hail from ... more

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SituationDuring a wage settlement with the worker'... more

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  First MailHey Dude, Saw yday's F1 race man ?  ... more

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Example : A company's newsletter in print ... more

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Groz, Gurgaon, India is Individual X's favorite ... more

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AudienceCommunication Medium (or Media)Rationale ... more

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The offer has been received by letter. Reply to ... more

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To: LJFrom: KSSubject: Confidential: Department ... more

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The example of IHOP's business communication ... more

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The policy for the activity can be drafted by ... more

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The customer is responsible The customer cannot ... more

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It is ethically incorrect to steal L & W's ... more

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(a) Individual X advises the friend who ... more

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Customer service standardsBe courteous to all ... more

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